Returns Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at hello@ecofox.co.nz. 

Place the item securely in its original packaging and If you've changed your mind we accept returns of unused products in original packaging. 

You can return your purchase (or part of it) for an exchange or refund within 14 days of receiving it. 

Return the item(s) back to us at the address included on your dispatch note returns label. 

Use the returns label supplied in your package, and include your dispatch note marked with the items being returned. We will send you an email confirmation, so you know that we’ve safely received your return. 

Make sure you send returns back using a tracked service as we can’t be held responsible for deliveries that don’t reach us safely. 

Cost to send back returns are the responsibility of the purchaser. Email your return request to hello@ecofox.co.nz

Note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Note: Sale items cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

Ph 021707714 or Email hello@ecofox.co.nz